We believe you’re buying more from The Industrial Controls Company than just a control panel —you’re buying the pride, integrity and commitment we build into every panel we sell.
In the unlikely event a problem develops in the field, our SWAT Team springs into action.
The SWAT team’s first priority is to establish whether our customer is operational. If not, we do whatever it takes to get them up and running. If we have to get on a plane to fix your problem on-site, we do it. Whatever it takes.
Meanwhile, we conduct an investigation and perform a root cause analysis to run down the cause of the problem, keeping our customer in the loop the entire time. Once we identify the source of the trouble, we modify our process to insure this particular error never repeats.
Finally, we send along our findings to the customer, along with an outline of our updated processes.